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Republic France Germany Italy Netherlands Poland Russia Spain Sweden United Kingdom Asia Pacific Australia China Japan Korea Singapore Resources Blog Careers Customer Center See Our Software Contact Us Solutions People Solutions Human Resources HR Case Management Infor OS HR Case Management Resolve HR inquiries quickly and accurately Enable HR to deliver accurate services and better information Submit, track, and respond to HR-related inquiries with Infor® Case Management—modernized, self-service HR service delivery software. Deployed as part of the Infor Global HR system of record, employees, managers, and HR can create and manage cases—and resolve the majority of routine inquiries—without leaving the application. HR Case Management Resources BROCHURE HR in the cloud offers more than you think Brochure HR Service Delivery Whitepaper Optimize your company and talent with multi-tier HR service delivery Key capabilities Case routing Ensure cases are getting in the hands of the appropriate resource Reporting and analytics Monitor time to close, active cases, closed cases, and more Surveys Collect valuable feedback from your employess after a case is closed to help improve your processes Service-level agreement (SLA) tracking Respond to cases in a timely manner Agent and manager queues Allow agents and managers to monitor and respond to cases We run an extremely lean HR department and have gained tremendous efficiencies with Infor solutions. Infor solutions allow us to successfully manage our business. Lorie Semmel, VP, Director HCM, Community Bank System Employee inquiry tracking Experience user-friendly HR service-delivery Easily access employee and HR interactions Deliver personalized service to individual employees HR service delivery knowledgebase integration Take advantage of convenient 24x7 anytime, anywhere access Explore searchable, browsable personalized HR information Enjoy a multi-tier approach to HR service delivery and HR case management software Additional resources Datasheet: Infor Global HR Payroll Infographic: 4 steps to create a successful remote workforce Related products Infor Human Resources Payroll, benefits, and service delivery Learn more Infor Talent Management Talent science, acquisition, learning, and optimization Learn more Infor Workforce Management Time and attendance, scheduling and labor planning Learn more Infor OS A robust cloud operating platform for accelerating innovation throughout the enterprise ecosytem Learn more Let’s Connect Contact us and we'll have a Business Development Representative contact you within 24 business hours Or connect via: Linkedin MENU MENU Privacy Legal Modern Slavery Act Compliance © Copyright 2020. 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